SLA on order task not taking user timezone

Prudhvi Raj4
Tera Guru

‎07-17-2024 09:05 AM

Hello,

I have created an SLA on Order task and I want it to run on 8am to 6PM schedule with user timezone but the SLA is taking system default timezone. Please suggest the way to fix it.

PrudhviRaj4_0-1721232304093.png

 

Regards,

Prudhvi

 

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3 REPLIES 3

Brian Lancaster
Tera Sage

‎07-17-2024 10:09 AM

There is a location field on tasks. Is that being populated by the user location or is it blank? It may not be on the form by default so you may have to at it on the list layout to see if it is being populated. If not create a BR to populate the task location field based on the users location. Also make sure you locations have a time zone.

Prudhvi Raj4
Tera Guru
In response to Brian Lancaster

‎07-19-2024 09:50 AM

Hi @Brian Lancaster 

Thanks for the response, I will give a try and will update with my results.

 

Regards,

Prudhvi

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Sumanth16
Kilo Patron

‎07-19-2024 10:00 AM