SLA - Possible to report on 'Assignment group' assigned when SLA Task record breached SLA (Breach = True)?

henrikloman · ‎05-29-2018

Is it possible to report on 'Assignment group' assigned when SLA Task record breached SLA (Breach = true)?

In other words, if I would like to know which Group was assigned to a record during the moment of breaching then what is the best way to extract this information?

Grateful for advise:)

H

Jaspal Singh · ‎05-29-2018

Hi Henrik,

OOB there isn't field that captures Assignment Group when SLA was breached. All you can do is to get a Breach Assignment Group field created on Task_sla table & then create a Business rule on Task_sla table that runs when Has Breached changes to True & then capture the Assignment Group field value in Breach Assignment Group field.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

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SN Rookie · ‎09-18-2018

Hi Jaspal,

Can you help with the code here please? Thanks in advance.

Regards

Shane S_1 · ‎04-04-2019

This link has all of the instructions needed (no code):

https://community.servicenow.com/community?id=community_question&sys_id=fbf08ba5db98dbc01dcaf3231f96...

Uday43 · ‎09-11-2019

Hello Jaspal,

Can we please get the BR for the same if possible.

Regards,

Uday

ext_divyans · ‎05-29-2025

Paji please share the code my one is not working

(function executeRule(current, previous /*null when async*/) {

if (current.has_breached == true)

{

current.u_breachgroup = current.assignment_group;

current.update();

}

})(current, previous);

Jaspal Singh · ‎05-29-2025

BR is on which table?