SLA Score card view

[H M Aishwarya1]

Hi,

I was trying to create a SLA monthly score card using performance analytics, but i am unable to achieve it due to below issues:

1.I want the data fetched from March 2026 but its showing as Jul 2026

2. The scores are showing same for all the months - how to fix this?

3. I need to make it as a rolling scorecard - for each month total met/total count *100 = % it should show

Please help me figure this out.

Any suggestions are highly appreciated!

Thank you.

[Tanushree Maiti]

Hi @H M Aishwarya1 

1. ServiceNow Performance Analytics stores scores on the collection date, not the date the data was created

Review the Data Collection Job in your instance.

Ensure the job's historical data collection has a relative start date set to Relative start = 3 months ago to pull data starting March 2026

refer: https://www.youtube.com/watch?v=BWVt6UXj9RM

2. If all months show the same score, your widget is likely missing a time-series aggregation.

    On the dashboard, click the gear icon for the widget or Detailed Scorecard. Set the Time Series to By Month SUM or By Month Average

  Refer: Reporting Month-End Numbers from a Daily Snapshot-type Indicator

3.  Refer this: https://www.servicenow.com/community/platform-analytics-forum/performance-analytics-duration-value-s...

[H M Aishwarya1]

Hi @Tanushree Maiti 

I have updated the job collection and added time series, still i am getting the data like below:

[H M Aishwarya1]

Hi @Tanushree Maiti 

Thank you so much for the quick response, Your suggestion was helpful also i have more doubt for the Indicator source, Automated indicator and Formula indicator frequency had to be in daily or monthly? I am confused which to select. Please suggest.

Thank you.