SLA stop condition

[Dawid2]

I need to configure our Response SLA stop condition with following requirement: SLA should be stopped when task gets updated by the member of the current assignment group.

I used condition Update by is javascript:gs.getUser().isMemberOf(current.assignment_group); but system does not like it.

Any ideas if this is possible to achieve?

[leebooth]

Maybe try adding a new field to the table in question to flag True/False. Have a before insert/update business rule that will set the flag to true if updated by a member of the current assignment group (false if not) - then run your stop condition on the new flag field on the record, using the standard filter conditions.

[Dawid2]

Hi Lee, that would actually work. Would you mind helping me with script for business rule?

[leebooth]

Sure! I think you can use something very similar to what you started with:

(function executeRule(current, previous /*null when async*/) {

  // Add your code here

  if (gs.getUser().isMemberOf(current.assignment_group)) {

            current.NEWFIELD = true;

  }

  else {

            current.NEWFIELD = false;

  }

})(current, previous);