SLA triggered via Flow

[sunilsargam]

Hello Team,

I have a scenario where i need to trigger the SLA if the user variable from catalog item has more than 10 user, then different SLA needs to be triggered. 

i have done it via flow using counter and create record action. Now i have an issue where my SLA is not triggering the SLA breach emails as stop time/breach time is not populated for the task_sla record.

Can you let me know what can be done for this.,

Thank you

[Mark Manders]

What definition have you attached to the task_sla record. If you only have created a task_sla record with the task, as you are showing, nothing will happen.

Remember that SLAs run on the SLA engine and need more input than just a task. If this requirement is for more items, maybe just add the user number on the RITM.

[sunilsargam]

@Mark Manders , i have attached sla definitions as well. Im missing the additional input which i need to give. Can u please let me know

[Mark Manders]

Open a task_sla record and check on the fields that are filled, as you do with any record created through flow designer.