SLA

yardenKrispel · ‎12-11-2023

why its not work ?

When I open an incident it shows me that an SLA is running, but in an email I don't receive the notification

here on incident

but after 2 minuts its not appear in email script

Dr Atul G- LNG · ‎12-11-2023

So you want as soon as SLA attached you get email, for this you need to configure the notifications. Please check is OOTB notification added or not?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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AndersBGS · ‎12-11-2023

Hi @yardenKrispel ,

is this in your PDI og in a produktion instance?

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

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Best regards
Anders

Rising star 2024
MVP 2025
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