SLA

[yardenKrispel]

why its not work ? 

When I open an incident it shows me that an SLA is running, but in an email I don't receive the notification

 here on incident 

but after 2 minuts its not appear in email script

[Dr Atul G- LNG]

Hi @yardenKrispel 

So you want as soon as SLA attached you get email, for this you need to configure the notifications. Please check is OOTB notification added or not?

[AndersBGS]

Hi @yardenKrispel ,

is this in your PDI og in a produktion instance?

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders