SLA

yardenKrispel
Tera Contributor

‎12-11-2023 06:40 AM

why its not work ? 

yardenKrispel_0-1702305487320.png

When I open an incident it shows me that an SLA is running, but in an email I don't receive the notification

 here on incident 

yardenKrispel_1-1702305627800.png

 

but after 2 minuts its not appear in email script

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-11-2023 06:43 AM

Hi @yardenKrispel 

 

So you want as soon as SLA attached you get email, for this you need to configure the notifications. Please check is OOTB notification added or not?

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AndersBGS
Tera Patron
Tera Patron

‎12-11-2023 08:01 AM

Hi @yardenKrispel ,

 

is this in your PDI og in a produktion instance?

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

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Anders

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