Slow Case Form Load

[M_iA]

Hi, we are experiencing very slow load times on opening the case form: sn_customerservice_case.

It is only on the case table and we have have related lists to load on request.

These load times of the form range but on average are 20 seconds plus. I have read through a lot of articles on best practice to improve performance, but i cannot pinpoint why the form is slow to load.

Is there any suggestions on how i can pinpoint exactly what is slowing down the performace when trying to open the page?

[Paul Curwen]

This article gives a good overview on the approaches:

https://community.servicenow.com/community?id=community_blog&sys_id=590e6a2ddbd0dbc01dcaf3231f9619b7

[M_iA]

Thanks for the link @paul.curwen 

The issue is server side as we get the running transaction message. The blog is more related to client side issues, so unfortunately, not really relevant to the issue we are facing

[M_iA]

Using the debug in client side by using chrome shows me:

So its spending all that time waiting for the server side to complete what its doing

[M_iA · Accepted solution]

I found it. I set debug to all in the ui.

I then impersonated the users, loaded the page. Then in the session log in the script debugger, it showed me which ACLs were causing a problem!