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‎01-30-2019 01:29 AM
Dear all,
Following the upgrade to London we've found the performance of the "item_option_new" form - catalog variable editing - is chronically slow. Best performance is 8 seconds to upwards of 30 seconds to view a variable. We raised this with Hi but have been told this is expected (!). This only impacts catalog admins but is obviously very frustrating when developing or revising forms.
I tracked the issue down to the "Table name" type fields, each of which contribute 2-3 seconds delay and there are three fields included on the form.
Are others finding the same performance issues?
Is there a workaround for this?
Thanks,
Tim
Solved! Go to Solution.
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‎01-08-2021 01:13 PM

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‎01-30-2019 01:38 AM
Hi,
Check out these posts:
Maybe you will find some interesting information.
Improve performance: database indexes and slow queries
TechBytes Episode 32: Improving Performance
Improve performance by displaying "just enough" data
Performance considerations when using ASYNC Business Rules
Inbound integrations performance design on the ServiceNow platform
Database Performance: Ways to Improve Slow OR and JOIN Queries
Please mark reply as Helpful/Correct, if applicable. Thanks!
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‎12-28-2020 01:34 PM
Did you ever figure this out? We are having the same issue.
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‎01-08-2021 01:13 PM
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‎01-11-2021 12:45 AM
No I didn't find a solution. Hopefully SN will address this, although the entire interface for managing catalog development needs an overhaul.