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‎11-16-2016 03:44 PM
Hi,
In Helsinki, when i try to create a new ACL, the snc_internal role automatically get inserted in the ACL (Requires Role). This is happening after i enabled the Communications plugin. Any idea how can i stop this?
Best Regards
Solved! Go to Solution.
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‎11-16-2016 04:49 PM
It should have happened when you loaded the Customer Service Management plugin. Users should have either snc_internal or snc_external role to identify internal users and external users. The role should have been assigned to every User. Mandatory roles
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‎06-22-2017 12:29 PM
Well, as of now, it's not a licensed users that I'm aware. When you load up Service Portal, that where snc_internal, and snc_external roles come into play.
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‎02-27-2018 11:54 AM
Why is this role not distributed though Group Membership?
