snc_internal role automatically get inserted in the ACL

[thisisauniqueus]

Hi,

In Helsinki, when i try to create a new ACL, the snc_internal role automatically get inserted in the ACL (Requires Role). This is happening after i enabled the Communications plugin. Any idea how can i stop this?

Best Regards

[Michael Fry1 · Accepted solution]

It should have happened when you loaded the Customer Service Management plugin. Users should have either snc_internal or snc_external role to identify internal users and external users. The role should have been assigned to every User. Mandatory roles

[thisisauniqueus]

thank you so much for your time, is there any way i can avoid this?

Regards

[Michael Fry1]

Not that I'm aware of.

[rajeevlochan82]

any idea if this role makes a user as "Licensed users" ? I noted that recently a lot of our users got this role and they also appear in susbscription user set--> fulfiller users list.

I also opened a Hi Ticket to get this information