Snc_internal user can't able to see the group in service portal

[Akshaya14]

Hi All,

In catalog we have sys_user_group reference variable, in prod SNC_internal role user try to raise a request they can't able to select the group in reference variable it shows "no group found" the Admin and ITIL role user able to see the group. Please help me to resolve this issue.

Thanks

@Ankur Bawiskar 

@Mitsua 

[Ankur Bawiskar · Accepted solution]

@Akshaya14 

ACL issue. please check table level read ACL on sys_user_group table

Ensure the user you are using has correct access to the table

Also check any query business rule on sys_user_group table is restricting the records

[Ankur Bawiskar]

@Akshaya14 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rohith11]

I have similar issue, still not able find the cause.