SNC.WHTPUtils.isEnabled() give value 'False'

Pratiksha_45
Kilo Sage

‎12-19-2023 02:21 AM - edited ‎12-19-2023 02:23 AM

Hello Community,

SNC.WHTPUtils.isEnabled() code in MIMWorkbenchUtilSNC Script Include returns a false value.

I would appreciate it if someone could tell me why this code returns a false value.

 

Thanks is advanced!

 

 

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Iraj Shaikh
Mega Sage
Mega Sage

‎01-13-2024 06:30 AM

Hi @Pratiksha_45 

The SNC.WHTPUtils.isEnabled() method is being called in the canExportToPDF function within the MIMWorkbenchUtilSNC Script Include. This method is expected to check if the Web HTML to PDF (WHTP) plugin (com.snc.whtp) is active and enabled on the ServiceNow instance.

Check if the plugin is active by navigating to the "Plugins" module and searching for the plugin ID 'com.snc.whtp'.

 

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