SNOW Filter Setup
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11-09-2022 03:14 AM
Hi Team,
Does anybody know which filter can be used in Incident list view to find ; how many incidents arrived under an Assignment group (today) and how many of them are moved to another queue ( today ) from same Assignment group.
Requesting you to share any artifacts or documents you have already implemented.
Thank you!!
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11-09-2022 06:03 AM
You can report on the Incident_metric table
instaceName.service-now.com/incident_metric_list.do?sysparm_query=mi_definition%3D39d43745c0a808ae0062603b77018b90%5Einc_sys_created_onONToday%40javascript%3Ags.beginningOfToday()%40javascript%3Ags.endOfToday()&sysparm_view=
The value column would be the group that it arrived to, and the Assignment Group column is the Incident's current assignment group
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11-09-2022 06:21 AM
Thank you Mike for the help !!
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11-09-2022 06:32 AM
No problem. If this gives you what you need, you can mark the answer as correct to close out the post.
