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SOAP call timeout

George_1
Giga Guru

‎05-26-2026 12:00 AM

SOAP call is getting time out at 60 - 65 sec, how to increase the timeout for this call, its a synchronous call. 

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Tanushree Maiti
Tera Patron

‎05-26-2026 12:07 AM - edited ‎05-26-2026 12:09 AM

Hi @George_1 

 

refer KB:

KB0547347 Outbound SOAP request times out at 175 seconds when going through a Mid Server 

KB0748136 Outbound REST or SOAP messages timeout after upgrade 

 

KB1430129 How to configure default response timeout for outbound async REST and SOAP messages 

 

 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Ankur Bawiskar
Tera Patron

‎05-26-2026 12:07 AM

@George_1 

I think after 60 seconds it goes to ecc_queue

check below

How to configure default response timeout for outbound async REST and SOAP messages 

Outbound SOAP request times out at 175 seconds when going through a Mid Server 

Outbound REST or SOAP messages timeout after upgrade 

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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