SOAP error to call Soap Insert method from Siebel
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10-19-2015 09:32 AM
We are trying to consuming SN incident WSDL from Siebel to update the incident record, but we got the following error:
Error invoking service 'ServiceNow Soap', method 'insert' at step 'Call Webservice'.(SBL-BPR-00162) --Cannot connect to the server(SBL-EAI-04115).
We tested it through SOAP-UI, the incident was successfully updated in ServiceNow, but not in Siebel. Can any expert give some suggestion?
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10-19-2015 04:11 PM
This is a Siebel error, not a ServiceNow error.
If it's working fine in Soap UI, there's some configuration issue from the Siebel application server. Have you tested to ensure that it has outbound internet connectivity, and not behind a proxy server?
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10-20-2015 03:13 PM
Thank you for you comments, Valor, I have informed your suggestion to our Siebel developer.
