Hi All,After performing a clone, will the target instance have the same version of the application as the source instance?For example, if the Security Incident Response application is at version 1.2.0 in the source instance and 1.1.0 in the target —w...
The Service Graph Connections status is not changing to success; it is showing pending, and there are no logs explaining how to solve this issue.
Hi everyone,I’m facing an issue while importing a CSV file into the Software Entitlement (alm_entitlement) table in ServiceNow.When I import cost-related fields (for example, amounts in Yen (JPY) or Pounds (GBP)), the system automatically converts al...
Looking for advice, cautions, gotchas, etc. etc.. around cleaning up orphaned flows associated with task records that are not active. As admins how do you get orphaned flows to a minimum?Here is a script I am using to explore flows associated with ta...
Hi ServiceNow Community! I'm excited to share a tool we've been building that bridges ServiceNow with AI assistants through Anthropic's Model Context Protocol (MCP). This is an open-source project that might be valuable for developers working with Se...
Hi All, I need to understand how can I setup this Deflection utility in my virtual agent topic flow.I have read the documentation and also gone through the community post related to it Community Answer and have understood the theory behind the defle...
Hi Team, I have created a reference field on Requested Item (sc_req_item). This field is referenced to custom table inside custom application.When I click on Search icon, nothing happens and if type something it doesn't search even though the table h...
Hello Community,I'm working on populating the problem fields using the short description and description with Tech Intelligence. I was able to do this for incidents, but when I try the same process for problems, I can't find the problem table. I've a...
Hi everyone,I regularly import data into ServiceNow from JSON file. I have a Transform Map scenario where the name field is set coalesce=true.However If a record with the same name has been deleted, I want to allow inserting a new record with the sa...
Hi,There are some hardware model records created with "empty" name.When i create a new Ci with empty model ID i got unknown model created but not empty.Please let me know how these empty model records got created.
Hi All,I am trying to display the assignment group values based on Assignedto field value in change request. If Assigned to is empty i need to show all the available groups of type itil. The issue is, I used log statements in script include and obser...
Hi Team, How can we create a report from View\Run Module which would display active HR cases by assigned to by Business elapsed percentage. @Ankur Bawiskar For eg, we need to show how many HR cases are assigned to 'X' person with business elapsed pe...
Hello, I want to change the column name with in the related list only, not at the list view level of the table. Does anyone have any suggestion, please provide. Note: Update should happen across all users with in the instance not specific to me. Tha...
Hi, We have an inbound email action of reply type, where we have configured it so as to create a new HR child case whenever an email reply is sent on the original HR case if the original case is in closed state. The reply email is captured in email r...
When we create a workspace on iManage, there is a field called 'Template' which has to be filled.But in the spoke, that field is not there.Is there anyone who worked on the this?
