Hello All,Recurring tickets data is not displaying for users on SOW list. When we log in as admin we are able to view but impersonating any one does not display data.we checked roles, acls etc and that looks good.Please advise.TIA
We currently have licensing for CSM but we have not implemented it yet. So we don't account accounts for a lot of our external users. They would like to be able to use comments instead of the formatted email. Is there a way that if we add the users e...
Hi Team can someone explain to me what is a fix script so i created a business role that change the statut based on a stateand i need to create a fix script to update initially all the records that have that state to the correct statutThanks!
I need a approval in catalog task not in RITM level and task should closed only after at least one approval got approved.i tried with a script below in the workflow catalog task activityvar sysid = task.sys_id;var taskSysID = task.setNewGuid();var gt...
The requirement is to populate comment on the approver tab when An approval has been added before the SCTASK created. "My business rule on "sc_req_item" table, shown below, is not populating the approver tab for all users. Only a few users are being ...
We've just started to using CAB Workbench for our weekly CAB review meeting.While workbench is intuitive to review and approve during the CAB meeting, we started to notice lack of flexibility, or perhaps I do not know how it is supposed to work..For ...
There's a variable on a record producer that's a date field. A user entered a date from the current month but it displayed as something strange like 6/72/2025. I've impersonated this user and tested with others—no one else sees this issue. There are ...
Hello We are trying to set up notifications for our mobile environment for our client. We would like to customize these notifications but are not sure of where this information can be found. Any resources for this? Thanks
I have created custom application when create dashboard then create report then click on add to dashboard option in report then i got alert " No writable dashboards available". And unable to add report in dashboard. My purpose is only admin see repor...
We are trying to create a custom interactive filter on a dashboard in ServiceNow, which filters sn_customerservice_case records by the Reporting Unit (a display value coming from the dot-walked field account.u_reporting_unit_text).We built a Jelly-ba...
Hi,I have created a variable set which should be visible only when the item is submitted via order guide.If the item submitted via catalog item the variable set should hide.
I am trying to create a flow to use the Juniper Mist Automated Network Provisioning. I am trying to call an action item that will resturn a list of templates and I want these templates to be available for the user to make a selection and process to n...
A user reports that every time they open a new browser tab to access our ServiceNow environment, they are redirected to the SSO login screen again—even if they're already signed in. Has anyone encountered a similar issue. What would be the best way t...
Hi. We are trying to fix a broken Script Includes the vendor left behind. It is supposed to hide the Close button on a RITM record based on State and to hide it for 3 specific Catalog Items. It is a script include on a UI Action. Right now, it's hidi...
I have requirement to change the colour of text that reflects no. of ideas in Ideas portal as of now it is grey and I want to make it white.I tried to override the bootstrap scss by adding line in the themes widget 'ideas_list' of this portal but alo...
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