I have a record producer catalog form linked to change_request table.I have uploaded a file in the "add attachments" of the form (in portal).Even before I click on submit, I can see that a record has been saved in sys_attachment table where: table_na...
Hi All,Kindly help me how to fix this below ACL's'helpdesk1' user is member of 'Help Desk-DF', 'HelpDesk-DF' group members will have only snc_internal role , they should able to see incidents where Help Desk-DF(u_helpdesk_df) field is not empty.READ ...
Hi Community,I am working on a requirement where I need to send email notifications to all users present in the Watch List field of a record (e.g., Incident, Case, or any custom table) using Business Rules, Events, Notifications, and Email Scripts.Re...
I need some help changing a label in UI Builder for the Agent Workspace. Specifically, I want to update the label in the Activity Stream Compose component where the Email and Comments options appear. The original component is locked because it’s an S...
Hi everyone , I have a use case of ACL . So can please help me for this use case - A User having a particular role(ITIL role) should not be able to attach a attachment/file through attachment option which is available on the incident form . Thank Yo...
Hi We are executing one token API from the service now using RESTMessageV2 - execute().APIs return status is 302 with token information in cookies. But when we execute it using RESTMessageV2 - execute() from service now it returns 404 status and no ...
I have an HTML variable containing the code below, but I need to insert the value of another variable into this HTML code so that when the catalog item is loaded on the portal, the value of the variable appears. Could someone help me?Replace Nome do ...
Good evening. I'm trying to get a better understanding of the capabilities of the Service Request Fulfillment Flow Designer flow, in an attempt to enable a Citizen Developer program in our organization. I see that out of the box, I can easily add a ...
Hi everyone @Matthew_13 ,I am working on a custom Workspace page in UI Builder.What I am trying to achieve:I have:A Dropdown componentA Glide List componentThe dropdown contains values from a choice field (u_choice_1) in my custom table When a user ...
Is there a way that i can run a business rule from a background script to modify records that were skipped on insert: (function executeRule(current, previous /*null when async*/) { var manufacturer=current.company.getValue('sys_id'); var warrant...
I’m trying to assign a survey to a specific user group using a server-side script in ServiceNow, but I’m running into issues. Here’s what I’m doing:What I want:Only users in the group “GBS Pillar survey” should be assigned the surveyScheduled Job:var...
Hi all, Ive installed the RPA login agent and I can’t get it to log in to my machine. Are there any tricks or gotchas I should check out? I trigger the bot process and it says “logging into machine” but it eventually fails. The VM is windows 11 and...
Use Case: There is a ServiceNow group receiving N number of incidents everyday. Team works 24/7 across 3 different shifts. Incidents are currently being assigned by the resource manager based upon the availability of team members.User Criteria- Incid...
Hi, I'm trying to determine the reason for a user's Presence State change to Offline in Advanced Work Assignment on the Service Operations Workspace (SOW). Specifically, I need to know whether the user manually selected Offline as their status or if ...
I've been trying to connect with LDAPS without any luck. Our current connection to LDAP works completely fine if we use the IP address with the following format ldap://192.158.1.38:389/ After we installed the certificate I'm facing the following erro...
