SOAP function test : Method failed: 401 - Invalid username/password combo

[Fotina Galieb]

Hello Guys,

I am creating SOAP outbound and I got an issue with the test of my first function.

I got a technical user and I used it in authentification with user name and password, however when I test it I always get an error in every function test:

Method failed: (/AISWebService/services/AISWebService) with code: 401 - Invalid username/password combo

I cant find info what to do and check when it is in SOAP, I found only when it is REST.

Maybe you had similar issue?Do youy have any idea what step should be next? User is newly created and its password is correct.

Thank you so much in advance,

Best regards,

Fotina 

[Dr Atul G- LNG · Accepted solution]

Hi @Fotina Galieb 

Yes, i tried but all related to REST, log a Now Support Case,

https://www.servicenow.com/community/developer-forum/401-invalid-username-password-combo/m-p/2234906

[Amit Pandey]

Hi Fotina,

Please ensure the following points-

1. Ensure that the technical user you're using has the necessary permissions and roles to access the SOAP web service. In ServiceNow, you can check the user's roles and permissions by navigating to System Security > Users.

2.  Verify that the endpoint URL you're using for the SOAP outbound request is correct and matches the URL provided by the service provider. Any discrepancy in the URL can result in authentication failures.

Regards,
Amit