Solution : How to configure Email Account in ServiceNow using your personal GMAIL mailbox

[vipinmathew]

Hello Everyone,

Finally I found out something for our PDI to send email through our personal Gmail account.

Current Situation : by Default , User can't able to send email from PDI as ServiceNow removed the email accounts which was there.

Solution : Configure a custom Email Account using your personal Gmail account.

Step 1 : Go to your Gmail and enable 2FactorAuthentication ( 2FA - 2 Step Verification ).

Step 2 : Once you enable the 2FA in your Gmail , using below link Generate a password from https://security.google.com/settings/security/apppasswords . 

You can create a new APP and generate . 

You will get a An App Password which is of 16-digit passcode.

Step 3 : Come to ServiceNow Email Accounts and Create New one like below

PS : In password column , you have to enter the 16 digit key which you got from Step 2.

and SAVE . 

Before make it active you need to test the connection using Related Link.

if connection is Successful , make this email account ready and Try sending some emails from your log.

Vipin Mathew

[xuanL]

Thank you so much.

[alavalapati sai]

I have successfully integrated my Gmail account with ServiceNow, allowing incoming emails to trigger events within ServiceNow. Now, I want to send emails from ServiceNow to my Gmail account. Will this work by default, or is additional integration required on the ServiceNow side? How can I configure ServiceNow to send emails to my Gmail account?

[Dr Atul G- LNG]

No,. no further integation requried, You  are all good to go now.

[Nageshwari P]

Can any one confirm Is it possible to do it with the Company outlook email ID?

[Dr Atul G- LNG]

Hi @Nageshwari P 

Do you have the server details, username, and password with you? If this is a client instance, the email account setup is usually handled by ServiceNow at the time of instance provisioning.