Some users not able to see Active false user's in Field

[Sirri]

Hi All,

I have requirement:

                     Variable name                                                                                 -             Type

1)Select the name of the Leaver whose mailbox you need Full Access to     -       Reference(sys_user)  Active =False

I have created the variable I'm able to see the Active false users in the field.

But some user's are not able to see the Active false users. For Some user it's empty.

Please find the attached document for your reference.

Please let us know why this happening.

Thank you

[Michael George]

There is a default "on query" business rule that prevents non-ITIL users from seeing inactive users. Do the users who are seeing the empty reference field have the ITIL role?

[umaaggarwal]

I agree to what @Michael George  said. Also if this test passes, please check if any read ACLs defined on user table for inactive users.

[Michael George]

Great point. The best way to diagnose the issue would be to impersonate a user who isn't seeing the list and checking the debugger to see what access controls and business rules might be filtering out the desired results.

[umaaggarwal]

yes, this is my go to method to debug when it comes to ACLs. 🙂