Some variables are empty on RITM form even after filling them on Portal.

[sowmya28]

I have created variables of type select box.

I am able to fill these variables on portal but when I open RITM form, I see these values as empty.

Can you please help me on this. Thanks in advance. Please help me as it is urgent.

[Sunny Khandelwa]

Hi,

Can you check if there is a UI policy written to this? 

If yes, in UI Policy we have a check box "Clear Value" mark it as false if true. 

You can also check if client scripts in written to make them empty.

Regards,

Sunny Khandelwal

[sowmya28]

No, I didn't mark the check box Clear value.

[sowmya28]

but I have written client script for clearing the value.

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
g_form.clearOptions('specific_area');
return;
}
//Type appropriate comment here, and begin script below

g_form.clearOptions('specific_area');
g_form.addOption('specific_area', "", '--None--');

[Sunny Khandelwa]

Just try to make it inactive & try if the issue still exists. If not then you need to modify the code