Source field changes specifically on workspace

[sonalpriyanka95]

I want when an request Item is created specially on workspace and Service desk agent clicks on SAVE then Source (contact_type) field should be Email, other wise when uses service portal then Source (contact_type) field should be Portal , tried through Client script it's working fine for portal but not on workspace.

Any suggestion how to acheive 

[Ankur Bawiskar]

@sonalpriyanka95 

how are the agents creating RITM from workspace?

are they submitting request from workspace?

share your screenshots, script and form etc

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[sonalpriyanka95]

whener we recieve any email through interaction we have given option to create req item

[Ankur Bawiskar]

@sonalpriyanka95 

then you can try to use onLoad client script on sc_req_item and see if the URL contains workspace name, if yes then set the contact type

did you try above approach?

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[sonalpriyanka95]

I tried that but somehow  it's breaking for service portal then ,

I want particularly for sow workspaces it should be email , rest for service portal as Portal..

Please find the script below 

function onSubmit() {

    alert("running");

   //Type appropriate comment here, and begin script below

  // g_form.setValue("contact_type","portal");

    //g_form.save();

    if (window.NOW && window.NOW.sp) {

        g_form.setValue('contact_type', 'portal');

    } else {

        g_form.setValue('contact_type', 'email');

    }

}