Source field changes specifically on workspace

[sonalpriyanka95]

I want when an request Item is created specially on workspace and Service desk agent clicks on SAVE then Source (contact_type) field should be Email, other wise when uses service portal then Source (contact_type) field should be Portal , tried through Client script it's working fine for portal but not on workspace.

Any suggestion how to acheive 

[Ankur Bawiskar]

@sonalpriyanka95 

why are you using onSubmit?

I suggested to use onLoad and normal client script on RITM table which won't impact the catalog item on portal

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[Tanushree Maiti · Accepted solution]

Hi @sonalpriyanka95 

You can  replace your onSubmit Client Script with a Before-Insert Business Rule.

• Name: Set Contact Type by Source
• Table: Requested Item (sc_req_item)
• When: Before
• Insert: Checked
• Update: Unchecked
• Condition: contact_type is empty

(function executeRule(current, previous /*null when async*/) {

    var action = gs.action.getGlideURI().toString();

    var isWorkspace = action.indexOf('$sw.do') > -1 || action.indexOf('agent_workspace') > -1;

    if (isWorkspace) {

        current.contact_type = 'email'; 

    } else {

        current.contact_type = 'portal'; 

    }

})(current, previous);