1 ACCEPTED SOLUTION
you can use after update business rule on Task table.
Whenever INC/PRB/CHG is created from interaction, an entry is made into this table "interaction_related_record"
You can use this table to know which interaction to close when INC/PRB/CHG is closed
Business rule: task table
Condition:
Script:
(function executeRule(current, previous /*null when async*/ ) {
// Add your code here
var gr = new GlideRecord("interaction_related_record");
gr.addQuery("task", current.sys_id);
gr.query();
if (gr.next()) {
var interactionRec = gr.interaction.getRefRecord();
interactionRec.state = 'closed_complete';
interactionRec.active = false;
interactionRec.update();
}
})(current, previous);If my response helped please mark it correct and close the thread so that it benefits future readers.
