SOW dashboard opening in platform list view

Jenna
Tera Expert

After Upgrading to Washington DC Patch 3 Hotfix 1, when in SOW, data visualizations are opening in platform list view instead of inside SOW. See screenshot. It's when we are in SOW > dashboard tab > click on 4 it should open a list in SOW, but opens list view in classic platform.

1 ACCEPTED SOLUTION

Jenna
Tera Expert

There is a known problem addressing this concern # PRB1743694 - Dashboards in other workspaces navigate to UI 16 by default. Needed to update Platform Analytics plugin to version 4.1.2.

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron

Check is any property missing or try to repair the plugin once.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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I've checked for updates, repaired the plugin. How would I check if a property is missing? 

James Chun
Kilo Patron

Hey @Jenna,

 

Is the dashboard tab/page part of the OOB package?

I could be wrong, but I don't see the tab/page in the SOW, and wondering if it has been customized.

 

If so, you may need to adjust the event handler of the component.

 

Cheers

Jenna
Tera Expert

There is a known problem addressing this concern # PRB1743694 - Dashboards in other workspaces navigate to UI 16 by default. Needed to update Platform Analytics plugin to version 4.1.2.