SOW- Problem overview tab is not showing anything.

[Pooja P]

Hi Team,

Service Operation Workspace , Problem overview is showing below error. can someone suggest.

Note: we have repaired the plugin and issue is only for Problem module.

Attached screenshot from PDI

Thanks,

Pooja

[Ankur Bawiskar]

@Pooja P 

Since this is for PDI, we can't debug much.

PDIs are unstable and I will suggest to use another PDI.

it looks like the container is missing in PDI.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pooja P]

Hi @Ankur Bawiskar Thank you for the quick response , we observed this in our Client instance hence we tried checking in PDI it was same behaviour . Can you please suggest what might be missing it should be coming OOB right ?

Note: we recently upgraded plugin for SOW for ITSM.

Thanks,

Pooja

[Ankur Bawiskar]

@Pooja P 

yes it should be coming OOTB.

It seems somebody has followed this step and hence it's not showing i.e. some customizations are done.

How to hide/remove the incident's Overview tab in Service Operations Workspace 

if that also doesn't fix then for your client instance raise a Case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Pooja P 

Please update and repair the SOW plugin to the latest version and then check, it will get resolved.