SOW- Problem overview tab is not showing anything.

Pooja P · 3 weeks ago

Hi Team,

Service Operation Workspace , Problem overview is showing below error. can someone suggest.

Note: we have repaired the plugin and issue is only for Problem module.

Attached screenshot from PDI

Thanks,

Pooja

PubbagiriB · 3 weeks ago

I have figured out why it still shows the error even if all the configurations exist and are active. OOB problem module configurations use the problem state field, which has also been used in the filter conditions in the Problem Overview container.

If you have any customizations around this field (like creating a new choices which are not OOB or created a new state field) then it will show the empty in the condition field as shown in the screenshot then it will not and show an error message.

Please update the state field to reflect the actual state values in your instance then it will start load the overview page without any issues.

We did the same and it worked for us.

Thank you.

Regards,

Brahma

View solution in original post

Pooja P · 3 weeks ago

Hi @Dr Atul G- LNG , Yes we tried repairing the plugin no help.

even we upgraded our plugin for SOW for ITSM.

Dr Atul G- LNG · 3 weeks ago

Hi @Pooja P It looks like an issue that might only be resolved by the ServiceNow Support Team, especially if the plugin update or report didn’t fix it. It seems that some component is missing.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG · 3 weeks ago

Hi @Pooja P

Since the SOWs are based on UI Builder, could you please try updating or re-importing the UI Builder plugin as well? These components are interrelated, so that might help resolve the issue.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Bhuvan · 3 weeks ago

@Pooja P

Check for any updates available for SOW and UI builder plugins and update it to latest version.

Go to System Definition -> Plugins -> Sync Now and update plugins related to SOW and UI builder and try again.

Clear browser cache and from scripts - background execute gs.invalidateCache(); to clear cache and try again. You can also try Incognito or InPrivate Window from your browser.

If it does not work, try to repair the plugins and try again. If nothing works, you can release the PDI and get a new one.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · 3 weeks ago

@Pooja P

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan