Hi all,
Have an issue in Service Operations Workspace - when an agent puts focus into a field, the auto-complete dropdown appears immediately querying the back-end table. In UI16/platform, the dropdown doesn't appear until the user has input some content.
This is only an issue for us on one field (task.cmdb_ci) - we've optimised our reference qualifier, but are still getting a query time of around 10 seconds. Is there anything like a field attribute that would prevent this behaviour (specifically when there is no input data) from happening on a specific field?
I've tried a workaround with the reference qualifier taking the field value (returning a qualifier of sys_id=-1 if an empty string), but it appears to only use the last validated field value.
Any thoughts or advice appreciated,
