SOW View - removal of fields

tindiz · ‎02-20-2024

hello, I am in SOW view and I would want to remove the Comments and Works notes field on the left side and just leave the one in right (compose) however, there is no way for me to do it. If I remove the comments and work notes field on the form layout then both of them will get removed from the form of course.

But is there anyway I could just leave the one in right (compose)?

Tai Vu · ‎02-20-2024

Hi @tindiz

You can try the OOTB client script below, which is used to hide the Notes section in the Incident form in sow view.

Name: Hide notes section

URL: https://<instance_name>/sys_script_client.do?sys_id=8bdc00d153c001108b91ddeeff7b120c

Cheers,

Tai Vu

View solution in original post

Anil Nemmikanti · ‎02-20-2024

Hi we can write UI Policies specific to particular view. Please add a UI Policy to execute to SOW view to hide the fields.

If my answer is correct mark it as helpful.

tindiz · ‎02-20-2024

I did that but the compose part got hidden as well.

I want the left one to be hidden but the compose part to retain.

Anil Nemmikanti · ‎02-20-2024

Hi, is it hiding activities as well?, I assume in compose it contain comments so it might hided that.

tindiz · ‎02-20-2024

it is not hiding the activities, it just hides the additional comments and work notes both on the left and right side (compose). I wanted to retain the one in the right side (compose).