Attachment using Inbound Email Action

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Akshay Jugran
Tera Expert

‎02-21-2024 05:44 AM

Hi all,

Can we bring a pdf into servicenow instance using inbound email action.

which can be used for data extraction using document intelligence.

Please guide me with this

Thanks

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Dr Atul - LNG
Tera Patron

‎02-21-2024 05:47 AM

Hi @Akshay Jugran 

 

Yes, we can bring the pdf file in SN via inbound and it upto you how you parse that. 

 

You can try with doc intelligence or other way ( like we have for excel parse)

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Dr Atul - LNG
Tera Patron

‎02-21-2024 05:47 AM

Hi @Akshay Jugran 

 

Yes, we can bring the pdf file in SN via inbound and it upto you how you parse that. 

 

You can try with doc intelligence or other way ( like we have for excel parse)

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Akshay Jugran
Tera Expert
In response to Dr Atul - LNG

‎02-21-2024 06:25 AM

Thanks for the reply 

But can you please guide me how because inbound action i can't see any attachment field which can be set

 

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