Specific Field in Work order form not visible by other users.

[cpinedatx94]

I have created a work order form and one of the fields only the admins like me can see. How do i fix it to where other users can see this field as well?

[Marcos Kassak · Accepted solution]

Hi @cpinedatx94,

Try leveraging ACLs in this case:

https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/contextual-security/t...

And make sure to check if there is any other rule so you don't overlap and get conflicts.

If you found my answer helpful or correct in any way, please don't forget to mark it to help future readers! 👍

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Kind regards,

Marcos Kassak
Solution Consultant  🎯

[cpinedatx94]

Many other people can see it except him. Non admins are able to see it as well. I dont think ACL is the issue.

[Marcos Kassak]

Try to active this:

https://developer.servicenow.com/dev.do#!/learn/learning-plans/tokyo/new_to_servicenow/app_store_lea...

Impersonate the user and check which level of access is restricting him to view the field.

[cpinedatx94]

I stand corrected Mr. Giga Guru, you were right. Thank you for the assistant. You truly live up to your title!!!