SSO Login - redirecting all users to native UI

[Mason5]

Hi All,

We are facing problem with user login redirection as below, 

When end-user login to ServiceNow after SSO authentication, users are redirected to Native(developer) UI after SSO authentication completes. After login, if user logout manually and re login to instance manually then they are redirected to Service Portal(sp page).

As we need all end users to be redirected to Service Portal quickly after SSO authentication and rest of the users(with some role) to native UI(develoepr UI). Is it because of below ServiceNow Homepage URL configured in IDP? if it will be changed to /sp instead of navpage.do It will redirect all users(including developers/itil users) to Service portal.

How can we address this?

Thanks in Advance

[Alberto Consonn]

Hi Mason,

I would suggest you to read carefully the blog below, it will help you to address your need:

https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Alberto Consonn]

Any update on this?

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Mason5]

Hi Alberto,

Actually I have gone through the whole article and ensured everything is as expected including properties but when end user with no role the behavior is as below,

1. When end user hit the SNOW icon for the first time, users are redirected to SP

2. If user directly close the SP tab and hit SNOW icon, they are taken to Native UI(developers UI) and same for further clicks.

Written 1 custom script to push end users to SP however it is not working so perfectly and it takes to native UI for few seconds and then moves to SP