SSO Login takes to logout page

[mdash]

Hi,

In our IDP, when I put login URL as instance.service-now.com/navpage.do, after login it takes to Homepage with portal page in the content frame. 

We wanted to redirect SSO users to SP portal, so I changed the IDP login URL to instance.service-now.com/sp.
Now when the user logs in, it takes them to the SP portal logjn screen, not the SP portal Homepage. Even if I try to relogin from the portal, it loops back to the SP Portal Login page.

Strange this is, if I try Test Connection from the IDP, it lets user login and shows the SP portal homepage.

Has anyone faced this issue earlier?

Thanks

[Steven Parker]

We use SSO for all of our users.  Non-Itil users are automatically redirected to the Service Portal when they go the ServiceNow using the following URL in the "ServiceNow Homepage" field of the IDP:

https://instancename.service-now.com/navpage.do

Are you trying to redirect ITIL users to the Service Portal on logon?

[mdash]

Hi Steven,

We want all SSO users to be redirected to SP portal after login. That's why I changed the url from navpage.do to SP, but it does not let in.

[mdash]

It looks like I need to stick to navpage.do as mentioned in various documents.

But for SSO users with sn_customerservice_customer role, it should redirect to the SP (or in my case CSM) portal, as it does for local logins. However, it just lets the user to the nav_to.do?uri=%2Fcsm%2F link.

[Miguel Donayre]

Hello @mdash 

I did this recently did something similar for a customer .

The redirect is done on a SSO script include- MultiSSO_SAML2_Update1

I had to set up 2 new system properties 

one for the base url - https://service-now.com = baseUrl

the 2nd one for is the portal url - https://service-now.com/sp = sppUrl

in the MultiSSO_SAML2_Update1 script in line 124 i added two new lines-  i set up variables that call those system properties

var baseUrl = gs.getProperty('glide.base.servlet.uri');

var sppUrl = gs.getProperty('glide.redirect_spp.servlet.uri');

at line 137 i commented out the old code and add the following code 

old code - 

else if (this.redirectURL)

url = this.redirectURL;

New code -

• if(this.redirectURL==baseUrl){
• url=sppUrl;
• }else url=this.redirectURL;

So now when someone enters https://service-now.com they will always get redirected to the Home portal page after SSO. IF they are coming in from a email link, after SSO they get sent to that link not get redirected to the portal home page.

Modify it to what you need 

let me know if that helps out!