stages in service portal

[amaradiswamy]

Hi All,

I am trying to show request status with stage indicator in service portal as same as in normal requested items. I followed the solution provided in below thread. This is working fine for admins, but if the logged in user is non-admin then some junk stage values coming for all requests in portal and stage icon is appearing like a circle with green tick mark.

Workflow stage tracker in Service Portal lists

I checked documentation available for GlideChoiceList but unable to find any.

Can anyone please help me to fix this issue.

gurpreet

larstange

Thanks and regards,

Swamy

[Brad Tilton]

Do you have any additional security in your instance on the stages?

[amaradiswamy]

Hi Brad,

Where to check, i mean is there any specif table to check?

Regards

Swamy

[Brad Tilton]

I would check to see if there are any query business rules on the sys_choice table. You might also log out the values to check and see if they're accessible and just not showing.

[amaradiswamy]

There no query BRs defined on sys_choice table. If there are any rules defined then will this work same in normal view also(not from service portal data table widget)

workflow stages will be stored in sys_choice table?