Standard Change: Assigned To Updates Automatically

[JessicaM6884345]

Hello,

We need help with an issue we’re experiencing with a Standard Change Request.

The first screenshot shows that the Assigned to field is empty.

As soon as the user clicks the Schedule button, the Assigned to field immediately updates to the requester’s name. In this case, Brian Tran (see the screenshot below).

Could someone please let us know how to identify what is triggering this behavior?

Thank you.

[Dr Atul G- LNG]

Hi @JessicaM6884345 

Since this is a custom solution, it’s difficult to see what’s wrong here. You need to check the Assignment Rule table and also review all Business Rules and Client Scripts applied to this table