Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Standard Change Properties Unable to make fields read Only - function is not working

ServiceNow10sun
Giga Guru

Hi All, 

 

I am trying to make few fields ( Example -  Short Description)are read only when Model is 'STANDARD' in change request table and state is NEW  however when i am trying to  add that Short Description field in ' read only fields ' option short description is not becoming read only.

sunita10_0-1686767535721.png

Thank you in Advance.

6 REPLIES 6

Samakshi Chamol
Tera Contributor

Hey, were you able to resolve the issue? I am encountering the same.

Hi @Samakshi Chamol , 

 

Its been resolved , the issue was multiple UI polices on the same table change request for making read only and mandatory so it was opposing the standard template changes. 

So to avoid that i have uncheck the return false button uncheck in the UI policy and it worked.