Standard Change Properties Unable to make fields read Only - function is not working

ServiceNow10sun
Giga Guru

Hi All, 

 

I am trying to make few fields ( Example -  Short Description)are read only when Model is 'STANDARD' in change request table and state is NEW  however when i am trying to  add that Short Description field in ' read only fields ' option short description is not becoming read only.

sunita10_0-1686767535721.png

Thank you in Advance.

6 REPLIES 6

Samakshi Chamol
Tera Contributor

Hey, were you able to resolve the issue? I am encountering the same.

Hi @Samakshi Chamol , 

 

Its been resolved , the issue was multiple UI polices on the same table change request for making read only and mandatory so it was opposing the standard template changes. 

So to avoid that i have uncheck the return false button uncheck in the UI policy and it worked.