Hi All,
I am trying to create a standard change from this
REST API endpoint - https://xxxxx.service-now.com/api/sn_chg_rest/change/standard/{standard_change_template_id}?encrypte...
Body -
{
"opened_by" : "acceptanceTest",
"u_implementation_details" : "Testing",
"u_environment" : "xx UAT",
"u_duration" : "01:30:00",
"u_implementation_sequence" : "simultaneously",
"u_dependency" : "test",
"type" : "standard",
"start_date" : "2025-07-30 06:27:07",
"end_date" : "2025-07-30 06:29:07",
"u_test_exemption_reason" : "testExemptionReason",
"assigned_to" : "sys_id",
"u_deploy_version" : "123456789"
}
This is creating a change in my instance but, the change does not pick u_implementation_details(text field) and assigned_to field.
If I give this service account the "Admin" role, it works. But, not working for non-admin roles (appropriate roles). I checked all the ACLs and it seems to be a PASS. I checked it from Access Analyzer and everything looks good.
