Standard Ticket - Can we adjust whats included in the activity stream?

[Ed Hefford]

Hi All,

Im hoping this is a quick one, but is it possible to adjust what the activity stream on the standard ticket page to include additional updates, like State changes, or reassigns?

[James Chun · Accepted solution]

Hi @Ed Hefford,

Unfortunately, it's not designed to show anything other than comments and work notes in the portal view.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0688246

Maybe you can do some heavy customization on the widget to display other fields but wouldn't recommend it.

Thanks

[James Chun · Accepted solution]

Hi @Ed Hefford,

Unfortunately, it's not designed to show anything other than comments and work notes in the portal view.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0688246

Maybe you can do some heavy customization on the widget to display other fields but wouldn't recommend it.

Thanks

[Dr Atul G- LNG · Accepted solution]

Hi @Ed Hefford 

No and also not recommended to show what's going on internal team.  OOTB it is not possible mate. 

[Ed Hefford]

Thanks @James Chun  and @Dr Atul G- LNG ! Good to know. Atleast I can go back and give the firm answer!