Standard ticket page how to add fields

____39
Tera Contributor

I want to the standard ticket page show more fields, what should I do?

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1 ACCEPTED SOLUTION

Mark Manders
Mega Patron

Check the 'Standard ticket configuration' of the table:

https://[INSTANCE].service-now.com/now/nav/ui/classic/params/target/ticket_configuration.do%3Fsys_id%3D33ad80e787f10010e0ef0cf888cb0b87%26sysparm_record_target%3Dticket_configuration%26sysparm_record_row%3D1%26sysparm_record_rows%3D8%26sysparm_record_list%3Dactive%253Dtrue

The 'info fields' section enables you to show/hide fields.

If my answer helped you in any way, please then mark it as helpful.

Mark


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

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2 REPLIES 2

dmathur09
Kilo Sage
Kilo Sage

Hi,

You would be required to cloned the widget and make modification in the widget to reflect more field on the standard ticket page

Regards,

Deepankar Mathur

Mark Manders
Mega Patron

Check the 'Standard ticket configuration' of the table:

https://[INSTANCE].service-now.com/now/nav/ui/classic/params/target/ticket_configuration.do%3Fsys_id%3D33ad80e787f10010e0ef0cf888cb0b87%26sysparm_record_target%3Dticket_configuration%26sysparm_record_row%3D1%26sysparm_record_rows%3D8%26sysparm_record_list%3Dactive%253Dtrue

The 'info fields' section enables you to show/hide fields.

If my answer helped you in any way, please then mark it as helpful.

Mark


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark