Standart Ticket configuration - custom widget

[Kamil Smusz]

Hi Experts,

I have strange issue. I trying to add custom widget to Standard Ticket view. Tab name is called Approvers.

I created new widget for it and when i testing it using widget editor i see all data in preview, but when i add this widget to Standard Ticket it's not working.

Do you have any idea why it's not working?

BR,
Kamil

[Anil Lande]

Hi,

Can you please share your widget configuration?

Thanks,
Anil Lande

[Kamil Smusz]

Here you go.

[Anil Lande]

Thanks for sharing.

I am trying to add simple widget but it is bot displayed. 

Trying Icon Link widget but no luck.

Let's see if anyone has done this before.

Thanks,
Anil Lande

[Kamil Smusz · Accepted solution]

Problem solved. Widget can't have ID field empty. After adding it and cleaning cache it will work 🙂