Standart Ticket configuration - custom widget

Kamil Smusz · ‎01-10-2022

Hi Experts,

I have strange issue. I trying to add custom widget to Standard Ticket view. Tab name is called Approvers.

I created new widget for it and when i testing it using widget editor i see all data in preview, but when i add this widget to Standard Ticket it's not working.

Do you have any idea why it's not working?

BR,
Kamil

Kamil Smusz · ‎01-11-2022

Problem solved. Widget can't have ID field empty. After adding it and cleaning cache it will work 🙂

View solution in original post

Anil Lande · ‎01-11-2022

Thanks for sharing resolution.

Happy learning:)

Anil Lande

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Thanks
Anil Lande

Alex Edmiston1 · ‎11-17-2022

What widget parameters did you use?

Kamil Smusz · ‎11-17-2022

Hi Alex,

I hadn't touch widget parameters at all.

Kamil

Alex Edmiston1 · ‎11-17-2022

Ok, for some reason it's not showing up for me for change approvals. I've cleared cache etc and still nothing.. any suggestions?

Kamil Smusz · ‎11-17-2022

Hi Alex,

Do you have widget id? you can check it in sp_widget table