Standart Ticket configuration - custom widget

[Kamil Smusz]

Hi Experts,

I have strange issue. I trying to add custom widget to Standard Ticket view. Tab name is called Approvers.

I created new widget for it and when i testing it using widget editor i see all data in preview, but when i add this widget to Standard Ticket it's not working.

Do you have any idea why it's not working?

BR,
Kamil

[Alex Edmiston1]

I didn't but I added the ID and still empty.. even after clearing cache. 

[Kamil Smusz]

can you share screenshots where you doing it exactly? I may need full context

[Alex Edmiston1]

    

[Kamil Smusz]

All looks good here. So it looks on issue with Approvers widget.

[Alex Edmiston1]

Ok thanks for checking. Have you tried the widget on a Tokyo instance? I haven't modified the widget so not sure what could be the issue.