Standart Ticket configuration - custom widget

[Kamil Smusz]

Hi Experts,

I have strange issue. I trying to add custom widget to Standard Ticket view. Tab name is called Approvers.

I created new widget for it and when i testing it using widget editor i see all data in preview, but when i add this widget to Standard Ticket it's not working.

Do you have any idea why it's not working?

BR,
Kamil

[Kamil Smusz]

Hi, i'm not sure if we have same code there but i tried few seconds ago on San Diego and mine is working fine. I can share xml if you want. One final question: do your widget id is without any spaces ?

[Alex Edmiston1]

No spaces with the widget id. If you're able to share xml I could try that route. 

[Kamil Smusz]

here you go 🙂

[Kamil Smusz]

Hi @Alex Edmiston1 

Any luck with it?

[Alex Edmiston1]

@Kamil Smusz -- thank you, it's working now!

Other design thoughts:

- Would be nice to have an empty state message. The tab looks weird when there are no approvals. 

- Finding a way to show which approvals are group approvals versus singular approvals. Especially if you only need one out of 6 people to approve something but all 6 show, it can be a little misleading. 

- Linking the approver name to the hri_user_profile page in employee center would allow users to see more info about an approver

- Having a Teams and/or Slack icon that works similar to the email icon

Just some ideas on how to enhance this but great start!