Start Microsoft Teams Chat UI Button is not Showing

[Community Alums]

Hi Team,

We have installed the Conversational Integration with Microsoft Teams plugin in our instance to integrate with Microsoft Teams. After installing the plugin some UI actions have been imported in the system with name 'Start Microsoft Teams Chat' in different tables. But we are not able to see the buttons on the form. Can you Please help me with that?

Thanks in advance!!

[Damian Martinez]

Hello @Community Alums ,
Please check the following community post, it might help you, did you follow all the steps?
https://www.servicenow.com/community/ms-teams-articles/installing-itsm-hrsd-integrations-for-microsoft-teams/ta-p/2314211

I'm also having issues with this but my problem is that I installed all the plugins required including Conversational Integration with Microsoft Teams plugin, however I still don't have UI Action Start Microsoft Teams Chat,

I'm not sure what I'm missing.

[Ian Lee1]

There are conditions for the UI Action to appear, which is defined on the MSTeamsChatUtil Script Include:

1. User is not being impersonated
2. Task is not inactive and you can write to the task
3. You have the correct roles, usually ITIL and the write rights for the task table. E.g. Incident will be 'sn_incident_write'
4. a) The system property to use iHub 'sn_tcm_collab_hook.teams_use_ih_actions_for_single_tenant' is true and you are using single tenant application. This will return true, else it won't fail the condition.
b) The installed application is not multi tenant. This appears to act as a catch-all if 4.a above fails, as the final line is returning true.

[king03 The]

Hi @Community Alums ,

Have you resolved the Issue? if so, could you please share the resolution.

Thanks in advance!

[Tanya20]

Check if Request Based Chat Azure App is Authorized in ServiceNow. That was our solution.  we had the same issue.