Start Work / Stop Work

[Charlie Ward]

I am currently using the Facilities Request (facilities_request) and the Requested Item (sc_req_item) tables to process requests from a record producer. I am needing to somehow create a "Start Work" and "Stop Work" button to log the actual time it takes a technician or request fulfiller to complete the request(task). We aren't using Facilities Request Task (facilities_request_task) table at the moment.

I'm not sure where to start. I see there is a Time Worked table and a Time Card table, however these aren't exactly what I'm looking for.

My goal is on a task record, specifically Facilities Request and Requested Item requests to have a "Start Work" Button and a "Stop Work" button. When the "Start Work" button is pressed, the time the work started is logged somewhere either in a field on the same table or some other table. When the "Stop Work" button is pressed, the time is logged also. The technician or request fulfiller would be able to do this multiple times if either they have to place the request on hold or possibly stop the actual work timer to work on a different task.

I've already created UI action buttons for our instance, to manually change the state by using a button instead of changing the drop down field on the form. However, it's the coding / scripts I'm needing assistance with.

Any help or guidance would be much appreciated.

[mrswann]

Seems a sensible request. could be solved by a UI action , if you are the assigned and record is in correct state - out NOW() in the field and save. If start is populated then show stop. Etc

curious what happens about PAUSE. In which case a one:many may be more apt,  

However I can't believe there isn't something OOTB or available via SHARE ?

[Charlie Ward]

Yes I can't find anything on share for this. It seems like it would be a OOB feature.

[Charlie Ward]

I'm still at a loss for getting this to work. I can't seem to find a way to have a manual Start Work / Stop Work system. I know there is the Time Worked field that I already have on my table, however it only tracks the amount of time spent while viewing a record. I'm needing a way to log time a technician is working on a request in a facility.

We are utilizing ServiceNow for facilities management and not IT Service Management. Our plumbers, electricians, HVAC techs, technicians and housekeepers are utilizing iPads to respond to immediately to requests as they come into their queue's.   I'm needing a way for a plumber to click a Start Work button to log the time he started work in a bathroom working on a leaking faucet. After he fixes the issue, I'm needing a Stop Work button he can press to log the time when he completed the work. Then I'm needing to be able to report on those times associated to the technician. We are looking wanting to track actual productivity time working on actual issues outside of the time from open to close.

[Travers M]

The time worked field can also be written to if that helps.   Then it's not just when the ticket is open as in a facilities technician's case, I don't see ANY of them keeping that open while they are performing their duties.     We ran into this same issue and just ended up scrapping this time worked and used the time cards feature and asked them to input their time worked into the time cards manually.