Starting a workflow through REST

[kari2]

Hello -

I am creating a RITM record through REST. I am setting the Item to the appropriate catalog item, which should trigger a workflow, but the workflow never is kicked-off. Is it possible to kick-off a workflow for a RITM through a REST message?

[larstange]

Hi

Its the business rule "Start Workflow" in the sc_req_item table which actually starts the workflow. This happens after the requested item is updated and stage=='request_approved'

So if you don't use tthe standard way of creating a requested item via a script, then you need to update the requested item record after insert and set the stage field

Official way: http://wiki.servicenow.com/index.php?title=Order_a_Service_Catalog_Item_from_a_Script#gsc.tab=0

[Chuck Tomasi]

Hi Kari,

Are you using the Service Catalog REST API? Use the REST API Explorer to test.

Once the item is in the cart and the order submitted, the workflow associated with the item should engage automatically.

[larstange]

Yes if you use the Service Catalog API there is an order_now method. If you use this the workflow should be activated

POST https://{instance].service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_now

https://developer.servicenow.com/app.do#!/rest_api_doc?v=helsinki&id=c_ServiceCatalogAPI

The documentation does not describe the order_now method, but it should work the same way as the checkout_guide method