Startup error occurred on the PDI

[kotaa]

When I tried to start my PDI this morning, I encountered the startup error shown in the attached image.

I waited for a few hours and attempted to start it again, but the issue persists without any improvement.

 

I clicked on the "Report" button shown in the image, but there was no response and it did not navigate to the Report page.

I do not want to lose the resources currently stored in my PDI.

I have checked websites such as the Community, Developer site, and Support site, but most of the information there is outdated.
Could you please provide the latest guidance on how to address this issue and where to contact for assistance?

▼ Reference articles I reviewed:

• https://www.servicenow.com/community/articles/developer-program-no-longer-monitors-the-community-pdi...

• https://developer.servicenow.com/blog.do?p=/post/pdi-provisioning-and-offline-pdis/

• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080541

[kotaa]

I'd like to share the final outcome in the hope that it may help someone.

Nine days after my PDI became inaccessible, it was successfully restored and I was able to start the instance again.

In my case, I was fortunate that the recovery happened just before the 10-day deadline for data deletion. As a result, I regained access and all resources remained intact.

This experience taught me that there's always a risk of a PDI becoming unresponsive, so I plan to consider regular backup strategies to prevent potential data loss in the future.

Thank you.