State field is missing Closed option for some users

[Sam Davidson]

We have had some random issues since yesterday with some form and form fields displaying differently. I've reset the forms but one issue I am not able to figure out is why the Closed option on the State field is missing for some users. I don't know what controls the display of the options. Any insight is appreciated. Thank you!

[Brian Lancaster · Accepted solution]

What form is this happening on? For example on incident form only users with the admin role can see the state of closed.

[Sam Davidson]

Thank you! Yes, it is the incident form and I just saw that there is a Client Script that is hiding the Closed option for all but itil_admin.