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State Value is not populated correctly on Playbook Experience View

Ambika Sekar
Tera Contributor

‎08-22-2024 08:46 AM

Hi Team,

 

I have created two new values in the sys_flow_data table as Service Down, Service Up. And I have mapped these two new values in the status Mapping as well, But When i click on the Activity action it still shows as completed in the CSM Experience View. But In the backend, the sys_flow_data is updated with the correct value as Service Up/ Service Down. Please Help

 

AmbikaSekar_1-1724341561182.png

 

 

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Ambika Sekar
Tera Contributor

‎08-29-2024 06:29 AM

Is there any update on this question please?

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