Original Post from 2017: Solved: Re: Notify Outbound Calls Through Twilio - Identif... - Page 3 - ServiceNow Community
I would think this issue has been resolved, but I am not able to get the "source record that initiates the outbound call" to reference or sent to the Workflow that is defined as the outgoing call workflow. Any idea how I can use a workflow.scratchpad to get the "sourceRecord" that the Notify call syntax says it has: Notify | ServiceNow Developers
call(String notifyPhoneNumber, String toPhoneNumber, GlideRecord conferenceCall, GlideRecord conferenceCallRecord, String userSysId, String groupSysId, GlideRecord sourceRecord)
I did find where referring to the "conferenceCall" parameter could get accessed because the record is automatically added to the outgoing call workflow scratchpad as the workflow.scratchpad.conference_call variable.
The "SourceRecord" parameter doesn't have the same documentation, but was hoping that the outgoing call workflow scratchpad would have it as workflow.scratchpad.source_record to follow the same process, but I can't seem to access this in the outgoing call workflow. Any ideas on how to use the parameters for the source record inside the workflow that is getting called by Notify group numbers?
