Stop creating thumb in attachment table

AnilM99
Tera Expert

‎06-30-2023 10:15 AM

Hi Team,

 

I am using create Incident record producer, when I upload jpeg or png file and click on submit button "thumb_" file is created in Attachment table and same images are copying to incident but they should not create thumb just only images should create and copy to Incident

AnilM99_0-1688144903567.png

 

Help me on the same

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Ravi Chandra_K
Kilo Patron
Kilo Patron

‎07-02-2023 04:42 AM

Hello @AnilM99 

Greetings!

thumb attachments are usually related to Thumbnails of avatars or profile pictures. It basically compress the image size.

refer : https://www.servicenow.com/community/developer-forum/attached-image/m-p/1402678

Check with the Keyword "Thumb" in sys_attachment table business rules script.

If you still can't find the root cause, I'd suggest opening a support case for this.

 

If my answer helped you in any way, please mark this answer as helpful and correct

Regards,

Ravi Chandra.